Senior AV Event Operations Lead

TAPP Film; United States; On-site; USD 26,000 - 34,000; Full time

Job summary

Encore Global is seeking an Operations Supervisor to lead floor operations focused on customer service, staff leadership, and development. You will supervise the technical team to ensure operational efficiency and customer satisfaction during events.

The role involves on-site venue operations, training, and ensuring proper equipment setup and maintenance, with a focus on safety and service standards across hotel/convention environments.

Qualifications

• Bachelor’s degree preferred; 3–5 years in customer service or hospitality.
• 3–5 years of audio-visual experience required.
• External applicants must complete required training & certifications within 60 days.
• Valid driver’s license required for roles operating Company vehicles.

Responsibilities

• Lead daily floor activities to ensure timely setup, refresh, and removal of equipment.
• Direct technicians and suggest operational efficiencies to management.
• Maintain flowsheets and coordinate event communications.
• Oversee on-site guest interactions and equipment checks during events.
• Train technicians on floor activities and company standards.

Skills

Customer service

Hospitality

Team leadership

Audio-visual

Training

Problem solving

Education

Bachelor’s degree

Tools

AV equipment

Job description

Encore Global is seeking an Operations Supervisor to lead floor operations focused on customer service, staff leadership, and development. You will supervise the technical team to ensure operational efficiency and customer satisfaction during events.

The role involves on-site venue operations, training, and ensuring proper equipment setup and maintenance, with a focus on safety and service standards across hotel/convention environments.