Event Operations Lead: Tech & Team Champion

Encore; Orlando (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Encore is seeking an Operations Supervisor to lead floor operations with a strong focus on customer service, staff leadership, and development. You will directly supervise the technical team to ensure efficient operations and high customer satisfaction onsite.

The role may involve location administration duties to support onsite operations and career development. Reporting to the DET, DOO, or Operations Manager, you will help manage events and ensure equipment is functioning properly.

Qualifications

• Bachelor’s degree preferred.
• 3-5 years of customer service or hospitality experience preferred.
• 3-5 years of audio-visual experience is required.
• External applicants must meet all training and certifications within 60 days of start date. See career path at jobs.encoreglobal.com.
• Internal applicants must meet training and certification requirements per Encore’s program.

Responsibilities

• Organizes the daily floor activities to ensure timely setup, refresh and removal of equipment.
• Directs the workflow of technicians and assists management with operational efficiencies.
• Ensures flowsheets are updated and properly completed.
• Establishes coordinated communications for event management with the team.
• Attends venue meetings such as daily banquet event order meetings and conferences.
• Provides excellent service and upholds Encore’s Service Standards and Operational Excellence.
• Meets with guests on site to ensure needs are met and equipment works properly.
• Trains technicians on floor activities and Encore’s standards.
• Leads the team in security, storage, and maintenance of equipment.

Skills

Customer service

Staff leadership

Problem solving

Communication

Team coordination

Education

Bachelor’s degree preferred

Tools

AV equipment

Job description

Encore is seeking an Operations Supervisor to lead floor operations with a strong focus on customer service, staff leadership, and development. You will directly supervise the technical team to ensure efficient operations and high customer satisfaction onsite.

The role may involve location administration duties to support onsite operations and career development. Reporting to the DET, DOO, or Operations Manager, you will help manage events and ensure equipment is functioning properly.