Senior Event Operations Lead - Onsite Hospitality

Encore Global; Chicago (IL); On-site; USD 49,000 - 63,000; Full time

Job summary

Encore Global seeks a seasoned Operations Manager to lead floor activities across hotel/convention center environments. You will supervise technicians, manage scheduling and billing coordination, and ensure equipment readiness and inventory control to meet client expectations.

Ideal candidates have 4+ years in AV and hospitality with supervisory experience, and strong leadership and customer service skills to drive on-site revenue and satisfaction.

Qualifications

• 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience.
• Experience leading workflow and team members.
• Working knowledge of audio visual equipment in a live show environment.
• Proficiency with the use of computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction focus.

Responsibilities

• Manages the daily floor activities and workflow of technicians to ensure on-time delivery and proper function.
• Provides direct supervision of team members including scheduling and time keeping.
• Ensures billing is reviewed and approved by clients and advises leadership of challenges.
• Manages inventory control procedures and maintains safety, security, and quality of equipment.
• Attends BEO, Pre-Cons, and pre-production meetings as needed.
• Delegates tasks as appropriate.

Skills

Audio visual experience

Supervisory experience

Team leadership

Customer service focus

Computer hardware

Education

High School Diploma required

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Encore Global seeks a seasoned Operations Manager to lead floor activities across hotel/convention center environments. You will supervise technicians, manage scheduling and billing coordination, and ensure equipment readiness and inventory control to meet client expectations.

Ideal candidates have 4+ years in AV and hospitality with supervisory experience, and strong leadership and customer service skills to drive on-site revenue and satisfaction.