Event Operations Lead — Floor, Team & Guest Experience

Encore Global; Naples (FL); On-site; USD 49,000 - 63,000; Full time

Job summary

Encore Global seeks an Operations Leader to manage floor activities, lead technicians, and control inventory for service excellence. You will supervise scheduling, billing reviews, and equipment readiness while coordinating with hotel staff and clients.

The role emphasizes guest satisfaction, upselling opportunities, and professional conduct in line with company standards. A strong AV and hospitality background, plus formal education, are preferred.

Qualifications

• High School Diploma is required. Bachelor's degree is preferred.
• 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience.
• Experience leading workflow and team members.
• Working knowledge of audio visual equipment in a live show environment.
• Proficiency with the use of computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction focus.

Responsibilities

• Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
• Provides direct supervision of team members including scheduling and time keeping.
• Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges.
• Ensures that daily equipment sheets are updated and properly completed.
• Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• Attends BEO, Pre-Cons, and pre-production meetings as needed.
• Delegates tasks as appropriate.

Skills

Staff supervision

Customer service

Hospitality experience

Workflow management

Leadership

Education

High School Diploma

Bachelor's degree preferred

Tools

Audio-Visual Equipment

Computer hardware

Microsoft Office

Job description

Encore Global seeks an Operations Leader to manage floor activities, lead technicians, and control inventory for service excellence. You will supervise scheduling, billing reviews, and equipment readiness while coordinating with hotel staff and clients.

The role emphasizes guest satisfaction, upselling opportunities, and professional conduct in line with company standards. A strong AV and hospitality background, plus formal education, are preferred.