Senior Event Operations Lead: Hospitality & Revenue Growth

Lucky Strike Entertainment Corporation; Tustin (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) Retirement Plan

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Vacation, Paid Sick Leave and Holidays

Bowling, Boomer's, Waterpark discounts

Job summary

Lucky Strike Entertainment Corporation is seeking an Event Operations Manager to lead the team from setup to breakdown and own the guest experience for group events. You will turn each booking into a repeat visit by delivering seamless, high-quality experiences across venues and activities.

You will train staff in hospitality standards, manage labor and profitability, and partner with Sales to identify upsell opportunities. Availability includes nights, weekends, holidays, and peak seasons.

Qualifications

• 3+ years in event, hospitality, or operations leadership.
• Proven track record of driving repeat business and guest satisfaction.
• Experience leading staff in high-volume, fast-paced settings.
• Financial acumen: profitability, labor scheduling, cost control, upsell strategies.
• Strong organizational skills with ability to manage multiple events and priorities.

Responsibilities

• Execute events from setup through breakdown, leading the team to deliver seamless experiences.
• Partner with Sales to identify upsell opportunities and grow event revenue.
• Train and develop event staff on hospitality standards and event flow.
• Ensure event spaces, lanes, and attractions are set and guest-ready before events.
• Manage event labor, track financial performance, and complete post-event reporting.
• Stay active during nights, weekends, holidays, and peak seasons.

Skills

Event leadership

Hospitality leadership

Operations management

Financial acumen

Staff development

Organizational skills

Job description

Lucky Strike Entertainment Corporation is seeking an Event Operations Manager to lead the team from setup to breakdown and own the guest experience for group events. You will turn each booking into a repeat visit by delivering seamless, high-quality experiences across venues and activities.

You will train staff in hospitality standards, manage labor and profitability, and partner with Sales to identify upsell opportunities. Availability includes nights, weekends, holidays, and peak seasons.