Senior Event Operations Lead - Guest Experience & Revenue

Lucky Strike Entertainment Corporation; Atlanta (GA); In loco; USD 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical plan

Dental plan

Vision plan

401(k) Plan

Employee Stock Purchase Program

Paid Vacation

Paid Holidays

Paid Sick Leave

Discounts on Bowling/Waterpark

Descrizione del lavoro

Lucky Strike Entertainment is seeking an Event Operations Manager to lead your team from setup to breakdown, own the guest experience across every group event, and turn every booking into a reason to come back and bring more people next time.

You will oversee event staff, manage labor and budgets, and stay active during nights, weekends, holidays, and peak seasons. This role rewards experience in hospitality and high-volume environments.

Competenze

• 3+ years of event, hospitality, or operations leadership experience.
• Track record of driving repeat bookings and guest satisfaction.
• Experience leading staff in high-volume settings.
• Financial acumen including profitability, labor scheduling, cost control and upsell strategies.
• Excellent organizational skills with multitasking across events.

Mansioni

• Execute events from setup through breakdown, leading the team to deliver seamless, memorable group experiences.
• Partner with Sales to identify upsell opportunities, drive repeat bookings, and grow event revenue.
• Train and develop event staff on hospitality standards, event flow, and high-volume execution.
• Ensure event spaces, lanes, and attractions are set, staffed, and guest-ready before every event.
• Manage event labor, track financial performance, and complete post-event reporting.
• Stay active and visible during nights, weekends, holidays, and peak event seasons.

Conoscenze

Event leadership

Guest experience

Staff training

Financial acumen

Organizational skills

Flexible availability

Descrizione del lavoro

Lucky Strike Entertainment is seeking an Event Operations Manager to lead your team from setup to breakdown, own the guest experience across every group event, and turn every booking into a reason to come back and bring more people next time.

You will oversee event staff, manage labor and budgets, and stay active during nights, weekends, holidays, and peak seasons. This role rewards experience in hospitality and high-volume environments.