Event Operations Leader: Memorable Group Experiences

Lucky Strike Entertainment Corporation; Philadelphia (Philadelphia County); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) plan

Stock Purchase Program

Employee Assistance Program

Paid vacation/holidays

Event discounts

Job summary

Lucky Strike Entertainment Corporation seeks an Event Operations Manager to lead a hospitality-focused team from setup to breakdown, owning the guest experience for group events and turning every booking into a repeat visit. You will drive revenue by upselling, train staff on standard processes, and ensure spaces are guest-ready for high-volume events.

This role requires 3+ years in event, hospitality, or operations leadership, strong financial acumen, and the ability to manage multiple events

Qualifications

• 3+ years in event, hospitality, or operations leadership.
• Proven track record of executing events that drive repeat business and guest satisfaction.
• Experience managing event staff in high-volume, fast-paced settings.
• Strong financial acumen including profitability, labor scheduling, cost control, and upsell strategies.
• Excellent organizational skills with ability to manage multiple events and priorities.
• Flexible availability including nights, weekends, holidays, and peak event seasons.

Responsibilities

• Execute events from setup through breakdown, leading your team to deliver seamless, memorable group experiences.
• Partner with Sales to identify upsell opportunities, drive repeat bookings, and grow event revenue.
• Train and develop event staff on hospitality standards, event flow, and high-volume execution.
• Ensure event spaces, lanes, and attractions are set, staffed, and guest-ready before every event.
• Manage event labor, track financial performance, and complete post-event reporting.
• Stay active and visible during nights, weekends, holidays, and peak event seasons.

Skills

Event leadership

Upsell & revenue growth

Staff development

Financial acumen

Organizational skills

Flexible scheduling

Job description

Lucky Strike Entertainment Corporation seeks an Event Operations Manager to lead a hospitality-focused team from setup to breakdown, owning the guest experience for group events and turning every booking into a repeat visit. You will drive revenue by upselling, train staff on standard processes, and ensure spaces are guest-ready for high-volume events.

This role requires 3+ years in event, hospitality, or operations leadership, strong financial acumen, and the ability to manage multiple events