Events Operations Lead: Elevate Guest Experience & Revenue

Lucky Strike Entertainment Corporation; Timonium (MD); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Wellness resources

401(k) Retirement Plans

Employee stock purchase program

Employee Assistance Program (EAP)

Vacation, paid leave and holidays

Perks: Bowling, Waterpark discounts

Job summary

Lucky Strike Entertainment Corporation is seeking an Event Operations Manager in Timonium, MD. You will lead a team from setup to breakdown, owning the guest experience across group events and turning each booking into a reason for guests to return with more friends and family.

The role requires 3+ years in event or operations leadership, with a proven ability to drive guest satisfaction, staff development, and profitable event execution in a fast-paced environment.

Qualifications

• 3+ years of event, hospitality, or operations leadership experience.
• Track record of executing events that drive guest satisfaction and repeat business.
• Experience managing event staff in high-volume, fast-paced settings.

Responsibilities

• Lead events from setup to breakdown with a focus on guest experience.
• Partner with Sales to upsell opportunities and grow event revenue.
• Train and develop event staff on hospitality standards and event flow.
• Ensure spaces, lanes, and attractions are guest-ready for each event.
• Manage event labor, track financial performance, and complete post-event reporting.
• Maintain presence during nights, weekends, holidays, and peak seasons.

Skills

Event leadership

Hospitality excellence

Operations management

Staff development

Financial acumen

Organizational skills

Flexibility

Job description

Lucky Strike Entertainment Corporation is seeking an Event Operations Manager in Timonium, MD. You will lead a team from setup to breakdown, owning the guest experience across group events and turning each booking into a reason for guests to return with more friends and family.

The role requires 3+ years in event or operations leadership, with a proven ability to drive guest satisfaction, staff development, and profitable event execution in a fast-paced environment.