Senior Event AV Lead - World-Class Service

Encore; Waimea/Kamuela (HI); On-site; USD 28,000 - 36,000; Full time

Job summary

Encore is seeking an Technical Lead to set up and operate audiovisual systems in hospitality venues. You will troubleshoot issues, ensure safety, and maintain security of equipment while delivering outstanding guest service.

You will lead a team of Technicians, communicate with hotel staff and clients, and help finalize invoices. A strong background in AV and hospitality is essential for success.

Qualifications

• High school diploma required; Associate’s degree preferred.
• 2-3+ years of customer service or hospitality experience preferred.
• 2-3+ years of audio-visual experience required.
• Valid driver’s license required for roles operating company vehicles.
• External applicants must meet training and certification requirements within 60 days; see career path.

Responsibilities

• Set up, operate, and breakdown audiovisual equipment accurately and timely.
• Troubleshoot technical issues and resolve problems quickly.
• Provide excellent service and build strong client relationships on-site.
• Lead, mentor, and coach other Technicians to deliver world-class service.
• Manage equipment sheets, invoicing, and coordination with clients and vendors.

Skills

Customer service

Hospitality

Team leadership

Communication

Troubleshooting

Education

High school diploma

Associate’s degree

Job description

Encore is seeking an Technical Lead to set up and operate audiovisual systems in hospitality venues. You will troubleshoot issues, ensure safety, and maintain security of equipment while delivering outstanding guest service.

You will lead a team of Technicians, communicate with hotel staff and clients, and help finalize invoices. A strong background in AV and hospitality is essential for success.