Event AV Lead: World-Class Onsite Tech & Service

Encore; Las Vegas (NV); On-site; USD 36,000 - 37,000; Full time

Job summary

Encore is seeking a Technical Lead to proficiently set up, operate, and troubleshoot professional audiovisual systems in a hospitality setting. The role emphasizes customer satisfaction, teamwork, and on-site coordination with hotel staff.

The ideal candidate has 2-3+ years in AV and customer service, a valid driver’s license, and the ability to lift up to 50 lbs. Work includes irregular hours and on-call status across hotel venues.

Qualifications

• 2-3+ years of customer service or hospitality experience.
• 2-3+ years of audio-visual experience.

Responsibilities

• Set up, operate, and break down intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Provide excellent service and strive to exceed guest expectations.
• Be a leader, mentor, and coach for other Technicians.

Skills

Customer service experience

Audio-visual experience

Education

High school diploma

Job description

Encore is seeking a Technical Lead to proficiently set up, operate, and troubleshoot professional audiovisual systems in a hospitality setting. The role emphasizes customer satisfaction, teamwork, and on-site coordination with hotel staff.

The ideal candidate has 2-3+ years in AV and customer service, a valid driver’s license, and the ability to lift up to 50 lbs. Work includes irregular hours and on-call status across hotel venues.