Event AV Lead — World-Class Technical & Client Service

Encore; Berkeley (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

Encore is seeking a Technical Lead to manage setup and operation of audiovisual systems in a hospitality environment. You will work with customers on-site, troubleshoot issues, and mentor junior technicians while upholding Encore’s Deliver World Class Service philosophy.

Responsibilities include equipment operation, client relations, and adherence to safety and company processes. You will coordinate with staff and vendors to ensure successful events and accurate invoicing where needed.

Qualifications

• 2–3+ years of customer service or hospitality experience.
• 2–3+ years of audio-visual experience required.
• Valid driver’s license required for team members operating Company vehicles.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.

Responsibilities

• Set up, operate, and break down intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Provides excellent service and strive to exceed client expectations.
• Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
• Maintains a positive relationship with all clients via effective communication.
• Meets with guests on site to ensure needs are met and equipment works properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Skills

Customer service

Hospitality

Audio-visual experience

Communication

Mentoring

Education

High school diploma

Associate’s degree preferred

Tools

Encore systems

Job description

Encore is seeking a Technical Lead to manage setup and operation of audiovisual systems in a hospitality environment. You will work with customers on-site, troubleshoot issues, and mentor junior technicians while upholding Encore’s Deliver World Class Service philosophy.

Responsibilities include equipment operation, client relations, and adherence to safety and company processes. You will coordinate with staff and vendors to ensure successful events and accurate invoicing where needed.