Senior AV Event Lead - Hospitality Tech

Hargrove, Inc.; Las Vegas (NV); On-site; USD 36,000 - 37,000; Full time

Job summary

Encore Global seeks a Technical Lead to set up and operate audiovisual systems within hospitality environments, ensuring top-tier customer satisfaction. Reports to Operations leadership and collaborates with hotel and event staff.

The role emphasizes on-site equipment setup, troubleshooting, client relations, and coaching junior technicians, with opportunities to improve service quality and drive event success.

Qualifications

• High school diploma required; associate degree preferred.
• 2-3+ years of customer service or hospitality experience.
• 2-3+ years of audio-visual experience required.
• A valid driver’s license is required for team members who may operate Company vehicles.
• External applicants must meet/complete all training and certifications within 60 days of start date.
• Internal applicants must complete training per Encore’s Learning Program.
• Additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Responsibilities

• Set up, operate, and breakdown intermediate audiovisual equipment for events.
• Troubleshoot technical issues and resolve problems quickly.
• Provide excellent customer service and maintain client relationships on-site.
• Lead and mentor other Technicians and collaborate with hotel and client teams.
• Coordinate with Encore systems and applications; assist with invoicing as needed.

Skills

Customer service

Hospitality

Driver's license

Training & certifications

Education

High school diploma

Associate's degree

Tools

Encore systems

Job description

Encore Global seeks a Technical Lead to set up and operate audiovisual systems within hospitality environments, ensuring top-tier customer satisfaction. Reports to Operations leadership and collaborates with hotel and event staff.

The role emphasizes on-site equipment setup, troubleshooting, client relations, and coaching junior technicians, with opportunities to improve service quality and drive event success.