Senior Event AV Lead — World‑Class Service

Encore; Phoenix (AZ); Presencial; USD 22.000 - 28.000; Jornada completa

Descripción de la vacante

Encore is seeking a Technical Lead to oversee setup, operation, and strike of audiovisual systems in a hospitality setting, ensuring guest satisfaction.

You will troubleshoot issues, mentor junior Technicians, and coordinate with hotel staff to deliver seamless events, while adhering to safety and company procedures. The role requires physical ability to lift 50 lbs and maintain professional client relations.

Formación

• 2-3+ years of customer service or hospitality experience preferred.
• 2-3+ years of audio-visual experience required.
• A valid driver’s license required for positions that may operate Company vehicles.
• Must meet training and certification requirements within 60 days of start date.

Responsabilidades

• Set up, operate, and breakdown intermediate audiovisual equipment accurately and on time.
• Troubleshoot technical issues and resolve problems quickly.
• Lead and coach other Technicians and uphold Encore’s Delivering World Class Service philosophy.
• Interact with clients on site to ensure equipment setup works and guests are satisfied.

Conocimientos

Audio-visual experience

Customer service

Hospitality

Driver's license

Educación

High school diploma

Associate’s degree

Herramientas

Encore systems

Descripción del empleo

Encore is seeking a Technical Lead to oversee setup, operation, and strike of audiovisual systems in a hospitality setting, ensuring guest satisfaction.

You will troubleshoot issues, mentor junior Technicians, and coordinate with hotel staff to deliver seamless events, while adhering to safety and company procedures. The role requires physical ability to lift 50 lbs and maintain professional client relations.