Event AV Lead: Expert Tech & Client Service

Encore; Washington (District of Columbia); On-site; USD 25,000 - 33,000; Full time

Job summary

Encore is seeking a Technical Lead to oversee setup and operation of audiovisual systems in hospitality venues, delivering exceptional service and ensuring guest satisfaction. This role reports to the Operations Manager or Director of Event Technology and requires hands-on expertise with AV hardware and software.

The ideal candidate has 2-3+ years in audio-visual roles, strong customer-service experience, a valid driver’s license, and the ability to lift up to 50 lbs.

Qualifications

• High school diploma required, Associate’s degree preferred.
• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio-visual experience is required.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.
• External applicants must meet/validate and achieve/complete all training and certifications within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and foster the hotel/client relationship.
• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
• Anticipates equipment challenges and changes in a timely and professional manner.
• Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Work with clients to finalize invoices.
• As needed, work within Encore systems and applications

Skills

Customer service

Hospitality experience

Problem solving

Communication

Driver's license

Education

High school diploma

Associate’s degree preferred

Tools

Encore systems

AV equipment

Job description

Encore is seeking a Technical Lead to oversee setup and operation of audiovisual systems in hospitality venues, delivering exceptional service and ensuring guest satisfaction. This role reports to the Operations Manager or Director of Event Technology and requires hands-on expertise with AV hardware and software.

The ideal candidate has 2-3+ years in audio-visual roles, strong customer-service experience, a valid driver’s license, and the ability to lift up to 50 lbs.