Senior AV Event Lead | On-Site Tech & Client Care

Encore; Washington (District of Columbia); On-site; USD 26,000 - 33,000; Full time

Job summary

Encore is seeking a Technical Lead to manage setup and operation of audiovisual systems in hospitality settings, ensuring guest satisfaction and smooth on-site experiences. You will lead on-site teams and coordinate with hotel staff to ensure equipment works properly.

The role requires 2-3+ years in audio-visual service and hospitality, a valid driver’s license, and the ability to lift up to 50 lbs. Hours vary with hotel/venue events, with emphasis on service excellence and client satisfaction.

Qualifications

• 2-3+ years of customer service or hospitality experience.
• 2-3+ years of audio-visual experience.
• External applicants must meet training and certification requirements within 60 days of start date. For technical requirements, view the career path link provided.

Responsibilities

• Set up, operate, and break down intermediate audiovisual equipment.
• Troubleshoot technical issues quickly and follow safety measures.
• Provide excellent service and maintain client relationships on-site.
• Collaborate with staff and vendors to coordinate equipment and invoices.
• Accurately complete system entry and paperwork.

Skills

Customer service

Hospitality

Troubleshooting

Communication

Education

High school diploma

Associate’s degree

Job description

Encore is seeking a Technical Lead to manage setup and operation of audiovisual systems in hospitality settings, ensuring guest satisfaction and smooth on-site experiences. You will lead on-site teams and coordinate with hotel staff to ensure equipment works properly.

The role requires 2-3+ years in audio-visual service and hospitality, a valid driver’s license, and the ability to lift up to 50 lbs. Hours vary with hotel/venue events, with emphasis on service excellence and client satisfaction.