Senior EV Field Technician & Lead

Rivian Automotive

City of Syracuse (NY)

On-site

USD 50,000 - 94,000

Full time

14 days+

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Benefits offered by this job

Life insurance

Medical insurance

Dental insurance

Vision insurance

Short-term disability insurance

Long-term disability insurance

401(k) plan

Employee Stock Purchase Program

Job summary

Rivian Automotive in New York is seeking a Senior Field Service Technician to serve as a technical expert and leader in supporting complex vehicle repairs and field operations. The role involves mentoring junior staff, driving continuous improvement, and tackling challenging diagnostics in fast-paced environments.

The position is based primarily at a service center with potential remote work, travel to remote locations, or work at production plants as needed.

Qualifications

High School Diploma or GED preferred.
Graduation from automotive repair school or vocational program preferred.
Minimum age 21 years old.
Valid driver's license with clean record.
Willingness to travel to regional locations or production plants.

Responsibilities

Advanced Diagnostics & Complex Repairs: bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers or in field settings.
Technical Support & Remote Troubleshooting: provide high-level diagnostic guidance and remote diagnostics.
Leadership & Mentorship: coach, mentor, and train junior technicians; foster cross-functional collaboration.
Advanced Tools & Methodologies: use diagnostic tools to resolve complex faults safely.
Quality & Process Standardization: conduct road tests and drive standardization across workflows.
Parts Operations & Systems: oversee parts ordering, receiving, inventory management, and billing.
Documentation & Technical Feedback: produce documentation and provide root-cause analyses.