Senior EV Field Service Lead Technician

Rivian Automotive; West Henrietta (NY); On-site; USD 50,000 - 94,000; Full time

Job summary

Rivian Automotive in New York is seeking an experienced Senior Field Service Technician to lead complex vehicle repairs and field operations. You will diagnose, repair, and support vehicles at service centers, mobile routes, or remote locations, mentoring junior technicians and driving continuous improvement.

The role blends hands-on engineering with cross‑functional collaboration, requiring travel to regional sites and production plants as needed, and delivering high‑quality documentation and

Qualifications

• High School Diploma, GED or equivalent preferred.
• Graduation from automotive repair school or vocational program preferred.
• Valid driver’s license with a clean driving record (21+).
• Ability to travel to regional locations or production plants as needed.
• Proficient in Windows/Mac environments and work order systems.
• Physical capability to perform tasks up to 50 lbs.
• State mechanic certifications where required by jurisdiction.

Responsibilities

• Perform bumper-to-bumper diagnostics and complex repairs in service centers and field settings.
• Provide high-level diagnostic guidance and remote troubleshooting.
• Coach, mentor, and train junior technicians and internal partners.
• Use specialized diagnostic tools to resolve HV and network faults.
• Road test to verify repair quality and drive continuous improvement.
• Oversee complex parts operations—ordering, receiving, inventory, and billing.
• Produce high‑quality documentation and provide root‑cause feedback to engineering.
• Engage professionally with customers, suppliers, and internal teams during escalations.

Skills

Leadership

Diagnostics

Remote support

Field service

Education

High School Diploma or GED

Automotive repair school graduation

State mechanic certifications (where required)

Tools

PICO‑Scope

PCAN

Kavaser Memorator

Breakout boxes

Job description

Rivian Automotive in New York is seeking an experienced Senior Field Service Technician to lead complex vehicle repairs and field operations. You will diagnose, repair, and support vehicles at service centers, mobile routes, or remote locations, mentoring junior technicians and driving continuous improvement.

The role blends hands-on engineering with cross‑functional collaboration, requiring travel to regional sites and production plants as needed, and delivering high‑quality documentation and