Senior EV Field Service Lead

Rivian-3; Richmond (VA); On-site; USD 43,000 - 83,000; Full time

Benefits offered by this job

Life Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Short-term Disability Insurance

Long-term Disability Insurance

401(k) Plan

Employee Stock Purchase Program

Job summary

Rivian is seeking an experienced Senior Field Service Technician to act as a technical expert and leader in supporting complex vehicle repairs and field operations.

The role is centered at a service center but may involve remote work, travel to remote locations, or work at production plants to provide advanced field support as business needs demand. Strong diagnostic and leadership capabilities are required.

Qualifications

• High School Diploma or equivalent preferred.
• Graduation from an accredited automotive repair school or vocational program preferred.
• State mechanic certifications where required by jurisdiction.
• Ability to travel to regional locations or production plants as needed.
• Proficient in Windows/Mac environments and work order systems.
• Experience with high voltage (HV) systems and diagnostics.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings.
• Provide high-level diagnostic guidance and remote troubleshooting for field teams.
• Coach, mentor, and train junior technicians and internal partners.
• Utilize specialized diagnostic tools to resolve complex HV and network faults.
• Document repairs and provide feedback to engineering and leadership.
• Interact professionally with customers, suppliers, and internal teams during escalations.

Skills

Diagnostics

Advanced Repairs

Leadership

Remote Diagnostics

HV Systems

CAN/LIN Networking

Education

Auto Repair Certification

High School Diploma

Tools

PICO-Scope

PCAN

Kavaser

Breakout Boxes

Job description

Rivian is seeking an experienced Senior Field Service Technician to act as a technical expert and leader in supporting complex vehicle repairs and field operations.

The role is centered at a service center but may involve remote work, travel to remote locations, or work at production plants to provide advanced field support as business needs demand. Strong diagnostic and leadership capabilities are required.