Senior EV Field Service Lead

Rivian Automotive; Fresno (CA); Hybrid; USD 45,000 - 87,000; Full time

Job summary

Rivian Automotive is seeking an experienced Senior Field Service Technician to serve as a technical expert in supporting complex vehicle repairs and field operations. Based mainly at a service center, this role may involve remote work, traveling to remote locations, or working at production plants to provide advanced field support as business needs demand.

You will mentor junior technicians, drive continuous improvement, and tackle diagnostic challenges in a fast-paced environment, using

Qualifications

• High School Diploma or equivalent preferred.
• Graduation from an automotive repair program preferred.
• Minimum age 21 and valid driver's license.
• Willingness to travel to regional locations or production plants.
• Proficient in Windows/Mac, work order systems, and engineering docs.
• Physical ability to perform tasks up to 50 lbs.

Responsibilities

• Advanced Diagnostics & Complex Repairs in service centers and field sites.
• Provide high-level diagnostic guidance and remote troubleshooting.
• Coach, mentor, and train junior technicians and cross-functional partners.
• Utilize diagnostic tools to resolve electrical, HV, and network faults.
• Oversee parts operations including ordering, receiving, inventory, and billing.
• Produce documentation and provide root-cause analysis and feedback.
• Interact professionally with customers, suppliers, and internal teams.

Skills

Advanced Diagnostics

Complex Repairs

Remote Troubleshooting

Mentorship

Diagnostic Tools

Parts Management

Customer Engagement

Field Leadership

Education

High School Diploma

Automotive Repair School

Tools

PICO-Scope

PCAN

Kavaser Memorator

Breakout Boxes

Job description

Rivian Automotive is seeking an experienced Senior Field Service Technician to serve as a technical expert in supporting complex vehicle repairs and field operations. Based mainly at a service center, this role may involve remote work, traveling to remote locations, or working at production plants to provide advanced field support as business needs demand.

You will mentor junior technicians, drive continuous improvement, and tackle diagnostic challenges in a fast-paced environment, using