Senior EV Field Service Technician & Technical Leader

Rivian Automotive; Woodbridge Township (NJ); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Rivian Automotive is seeking an experienced Senior Field Service Technician to lead complex vehicle repairs and field operations. The role combines service-center work with remote diagnostics, travel to remote locations, and occasional plant assignments to support advanced field support.

You will mentor junior technicians, drive continuous improvement, and resolve challenging electrical and network faults using specialized tools.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections on vehicles in service centers and field settings.
• Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs using logged vehicle data and schematics.
• Coach, mentor, and train junior technicians; foster cross-functional collaboration and lead problem solving.
• Utilize specialized diagnostic tools (e.g., PICO-Scope, PCAN, Kavaser Memorator) to resolve electrical, high-voltage, and network issues.
• Conduct road tests to verify repair quality and drive continuous improvement across repair workflows.
• Oversee parts operations including ordering, receiving, inventory management, and billing to ensure efficiency.
• Produce documentation in service support and engineering systems; provide root-cause analysis and actionable feedback.

Job description

Rivian Automotive is seeking an experienced Senior Field Service Technician to lead complex vehicle repairs and field operations. The role combines service-center work with remote diagnostics, travel to remote locations, and occasional plant assignments to support advanced field support.

You will mentor junior technicians, drive continuous improvement, and resolve challenging electrical and network faults using specialized tools.