Senior EV Field Service Technician — HV & Diagnostics Lead

Rivian Automotive; Cleveland (OH); On-site; USD 40,000 - 67,000; Full time

Benefits offered by this job

401(k) Plan

Employee Stock Purchase Program

Health insurance

Paid vacation & sick leave

Job summary

Rivian Automotive seeks an experienced Senior Field Service Technician to act as a technical expert and leader for complex vehicle repairs and field operations. This role primarily serves at a service center but may travel to remote locations or production plants to provide advanced field support.

You will mentor junior technicians, drive continuous improvement, and tackle challenging diagnostics in a fast-paced environment, collaborating across teams to uphold Rivian's high standards.

Qualifications

• High school diploma or equivalent required; automotive tech training preferred.
• Experience leading teams and mentoring technicians.
• Strong diagnostic and HV/low-voltage knowledge with equipment.

Responsibilities

• Perform bumper-to-bumper diagnostics and complex repairs across service centers and field sites.
• Provide remote diagnostics guidance and support to field teams.
• Coach and mentor junior technicians; lead problem-solving efforts.
• Use advanced diagnostic tools to resolve HV and network faults.
• Ensure repair quality with road tests; drive process improvements.
• Oversee parts operations including ordering, receiving, and billing.

Skills

Leadership experience

Continuous improvement

Diagnostics

Education

High School Diploma or GED

Automotive repair school / vocational program

Tools

PICO-Scope

PCAN

Kavaser Memorator

Job description

Rivian Automotive seeks an experienced Senior Field Service Technician to act as a technical expert and leader for complex vehicle repairs and field operations. This role primarily serves at a service center but may travel to remote locations or production plants to provide advanced field support.

You will mentor junior technicians, drive continuous improvement, and tackle challenging diagnostics in a fast-paced environment, collaborating across teams to uphold Rivian's high standards.