Senior EV Field Service Lead & Diagnostics Expert

Rivian Automotive

Milpitas (CA)

Hybride

USD 50 000 - 94 000

Plein temps

14 jours+

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Avantages offerts par ce poste

Paid vacation

Paid sick leave

Insurance benefits (life, medical, ...

401(k) Plan

Employee Stock Purchase Program

Full-time benefits from day one

Part-time benefits after 90 days

Résumé du poste

Rivian is seeking a seasoned Senior Field Service Technician to lead and execute advanced vehicle diagnostics and repairs, both at service centers and in the field. The role requires strong leadership, mentoring, and hands-on problem solving in a fast-paced environment.

Based primarily at a service center, you may travel to remote locations or production plants to provide expert field support, using high-end diagnostic tools and systematic problem-solving approaches.

Qualifications

High School Diploma or equivalent preferred.
Automotive repair school graduation preferred.
Ability to work 40 hours per week, including weekends and shifts as required.
Valid driver's license with clean record and willingness to travel.

Responsabilités

Perform bumper-to-bumper diagnostics and repairs in service centers and on customer sites.
Provide remote diagnostics and guidance to field teams using vehicle data and schematics.
Coach and mentor junior technicians and cross-functional partners.
Utilize diagnostic tools to resolve high-voltage and network faults.
Document repair details and contribute feedback to engineering and field leadership.
Engage professionally with customers, suppliers and internal teams during escalations.