Senior EV Field Service Lead & Diagnostics Expert

Rivian Automotive; Fort Worth (TX); On-site; USD 44,000 - 73,000; Full time

Job summary

Rivian Automotive seeks an experienced Senior Field Service Technician to serve as a technical expert and leader in complex vehicle repairs and field operations. You will mentor junior staff, drive continuous improvement, and handle high-level diagnostics across service centers, mobile routes, and production environments.

The role offers a blend of center-based and remote field work with travel as needed, and requires strong leadership and collaboration to resolve intricate electrical, HV, and

Qualifications

• High School Diploma or equivalent preferred.
• Graduation from automotive repair school or vocational program preferred.
• State mechanic certifications where required by jurisdiction.

Responsibilities

• Perform bumper-to-bumper diagnostics and complex repairs in service centers and field settings.
• Provide high-level remote diagnostics and guidance to field teams.
• Coach, mentor, and train junior technicians and cross-functional partners.
• Utilize specialized diagnostic tools to resolve HV and network faults.
• Lead continuous improvement and standardize repair workflows.
• Oversee parts operations including ordering, receiving, inventory and billing.
• Document findings and provide root-cause analysis to leadership.
• Interact professionally with customers, suppliers and internal teams during escalations.

Skills

Leadership

Diagnostics

Remote support

Communication

Education

High School Diploma or equivalent

Automotive repair schooling

State mechanic certifications

Tools

PICO-Scope

PCAN

Kavaser Memorator

Breakout boxes

Job description

Rivian Automotive seeks an experienced Senior Field Service Technician to serve as a technical expert and leader in complex vehicle repairs and field operations. You will mentor junior staff, drive continuous improvement, and handle high-level diagnostics across service centers, mobile routes, and production environments.

The role offers a blend of center-based and remote field work with travel as needed, and requires strong leadership and collaboration to resolve intricate electrical, HV, and