Senior EV Field Service Lead (Diagnostics & HV)

Rivian Automotive; Bothell (WA); Hybrid; USD 51,000 - 86,000; Full time

Benefits offered by this job

Annual performance bonus

Comprehensive benefits package (health

401(k) plan

Job summary

Rivian Automotive seeks an experienced Senior Field Service Technician to serve as a technical leader in complex vehicle repairs and field operations. You will mentor junior technicians, drive continuous improvement, and tackle challenging diagnostics in a fast-paced environment.

Based primarily at a service center, the role may involve remote work, travel to remote locations, or plant deployments to provide advanced field support as business needs demand.

Qualifications

• High School Diploma, GED or equivalent preferred.
• Graduation from automotive repair school optional but preferred.
• Minimum age 21 and valid driver’s license with clean record.
• Ability to travel to regional locations and production plants as needed.

Responsibilities

• Advanced Diagnostics & Complex Repairs on vehicles in service centers and in field settings.
• Provide high-level diagnostic guidance and remote troubleshooting.
• Lead, mentor and coach junior technicians; drive cross-functional collaboration.
• Use specialized diagnostic tools to resolve high-voltage and network faults.
• Ensure quality through road tests and standardized repair processes.
• Manage parts operations including ordering, receiving, inventory and billing.

Skills

Leadership

Advanced Diagnostics

Remote Troubleshooting

Team Mentorship

Continuous Improvement

Customer Engagement

Travel Readiness

Education

High School Diploma / GED

Automotive Repair School Diploma

State Mechanic Certifications

Tools

PICO-Scope

PCAN

Kavaser Memorator

Breakout Boxes

Job description

Rivian Automotive seeks an experienced Senior Field Service Technician to serve as a technical leader in complex vehicle repairs and field operations. You will mentor junior technicians, drive continuous improvement, and tackle challenging diagnostics in a fast-paced environment.

Based primarily at a service center, the role may involve remote work, travel to remote locations, or plant deployments to provide advanced field support as business needs demand.