Senior EV Field Service Lead & Diagnostics Expert

Rivian Automotive; Town of Henrietta (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Rivian seeks an experienced Senior Field Service Technician to act as a technical expert and leader in supporting complex vehicle repairs and field operations. Based primarily at a service center, you will handle advanced diagnostics, mentor teammates, and drive continuous improvement in repair workflows.

The role may involve remote work, traveling to customer sites, or working at production plants to provide advanced field support as business needs demand.

Responsibilities

• Advanced diagnostics and complex vehicle repairs in centers and at customer sites.
• Provide remote diagnostics and guidance using vehicle data and schematics.
• Lead and mentor junior technicians; foster cross-functional collaboration.
• Operate advanced diagnostic tools to resolve electrical/high-voltage faults.
• Conduct thorough road tests to verify repairs and drive process improvements.
• Oversee parts operations including ordering, receiving, inventory and billing.

Job description

Rivian seeks an experienced Senior Field Service Technician to act as a technical expert and leader in supporting complex vehicle repairs and field operations. Based primarily at a service center, you will handle advanced diagnostics, mentor teammates, and drive continuous improvement in repair workflows.

The role may involve remote work, traveling to customer sites, or working at production plants to provide advanced field support as business needs demand.