Senior EV Field Service Lead: Diagnostics & HV Expert

Rivian Automotive; Burbank (CA); On-site; USD 95,389,000 - 180,406,000; Full time

Job summary

Rivian is seeking a Senior Field Service Technician to serve as a technical expert and leader for complex vehicle repairs and field operations. Based primarily at a service center, you may travel to remote locations, work at production plants, and provide advanced field support as business needs demand.

The role requires deep diagnostic expertise, mentorship of junior technicians, and a track record of continuous improvement in fast-paced environments.

Qualifications

• Bumper-to-bumper diagnostics and complex repairs.
• Provide high-level remote diagnostics and guidance.
• Lead field teams and mentor technicians.
• Drive continuous improvement in service workflows.

Responsibilities

• Perform advanced diagnostics and repairs in service centers and field sites.
• Lead field teams and mentor technicians.
• Utilize HV and LV diagnostic tools to troubleshoot faults.
• Document issues and provide root-cause feedback to engineering.

Skills

Leadership

Diagnostics

Mentorship

Communication

Travel readiness

Education

High School Diploma or GED

Automotive repair certification program

Tools

PICO-Scope

PCAN

Kavaser Memorator

breakout boxes

Job description

Rivian is seeking a Senior Field Service Technician to serve as a technical expert and leader for complex vehicle repairs and field operations. Based primarily at a service center, you may travel to remote locations, work at production plants, and provide advanced field support as business needs demand.

The role requires deep diagnostic expertise, mentorship of junior technicians, and a track record of continuous improvement in fast-paced environments.