Senior Epic PB Application Advisor – Managed Services

Nordic Global; United States; On-site; USD 100,000 - 140,000; Full time

Job summary

Nordic Global is seeking a Senior Application Advisor for Managed Services to lead expert Epic EHR design, build, testing, and advanced troubleshooting for our clients. You will mentor teammates and guide client engagements to successful resolutions.

The role requires Epic Resolute Professional Billing certification, 5+ years with Epic PB, strong communication, and the ability to work independently or within a team. On-call rotations and travel up to 10% are expected.

Qualifications

• Epic Resolute Professional Billing (PB) certification required.
• Post-secondary education or equivalent experience required.
• 5+ years of experience implementing, training, or supporting Epic applications, preferably Epic Professional Billing.
• Ability to mentor others and guide client engagements.

Responsibilities

• Perform expert-level troubleshooting to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers
• Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing
• Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts
• Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts

Skills

Epic PB expertise

Problem solving

Communication

Team leadership

On-call support

Ticketing systems

MS Office

Education

Post-secondary education or equivalent experience

Tools

Ticketing systems

MS Office

Job description

Nordic Global is seeking a Senior Application Advisor for Managed Services to lead expert Epic EHR design, build, testing, and advanced troubleshooting for our clients. You will mentor teammates and guide client engagements to successful resolutions.

The role requires Epic Resolute Professional Billing certification, 5+ years with Epic PB, strong communication, and the ability to work independently or within a team. On-call rotations and travel up to 10% are expected.