Senior Epic HB Billing Advisor & Solutions Lead

Nordic Global

United States

On-site

USD 130,000 - 190,000

Full time

29 hours ago

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Job summary

Nordic Global is seeking a Hospital Billing Senior Application Advisor to lead expert troubleshooting, configuration, and testing of Epic HB modules within Managed Services. The role includes overseeing customer engagements, guiding internal and customer teams, and ensuring high-quality support across complex hospital billing workflows.

You will mentor teammates, create process documentation, and contribute to continuous improvement through feedback and leadership.

Qualifications

Active Epic Resolute Hospital Billing (HB) certification required.
Post-secondary education or equivalent experience required.
Epic HB Claims and Electronic Remittance or PB certifications/experience preferred; strong understanding of hospital billing workflows.
5+ years of experience implementing, training, or supporting Epic modules.
Excellent written and verbal communication with ability to influence stakeholders up to C-suite.
Experience with ticketing systems and change management processes.
Strong customer service track record.

Responsibilities

Perform expert-level troubleshooting to ensure integrity, integration, and stability of Epic applications for Nordic’s complex customers.
Fulfill system requests by analyzing issues, translating needs into specifications, and performing build and testing.
Anticipate impacts of changes to other apps and manage those impacts.
Onboard and mentor new team members to client configurations and processes.