Senior Epic App Advisor - Managed Services

Nordic Healthcare Group (NHG); Oregon; Hybrid; USD 120,000 - 160,000; Full time

Job summary

Nordic Healthcare Group (NHG) seeks a Senior Application Advisor - Managed Services to lead expert Epic design, build, testing, and troubleshooting for Nordic clients. You will mentor other team members and guide customer engagements to resolution.

Requirements include Epic certification, Epic Dorothy certification/experience, post-secondary education or equivalent, and 5+ years in Epic module work with strong communication and problem‑solving skills. Travel and on-call duties may apply.

Qualifications

• Epic certification is required.
• Post-secondary education or equivalent experience is required.
• Epic Dorothy certification and/or experience preferred.
• 5+ years of experience implementing, training, or supporting Epic modules.
• Familiarity with ITIL processes and change-management practices is preferred.
• Strong written and verbal communication; ability to influence stakeholders at all levels.

Responsibilities

• Perform expert troubleshooting and design/build activities for Epic applications.
• Fulfill system requests by analyzing issues and translating needs into specifications.
• Anticipate impacts of changes to other applications and systems.
• Onboard and mentor new team members and coordinate with customer counterparts.

Skills

Epic certification

Communication skills

Problem solving

Customer service

Mentorship

Education

Post-secondary education or equivalent experience

Epic Dorothy certification

Tools

Microsoft Office

Job description

Nordic Healthcare Group (NHG) seeks a Senior Application Advisor - Managed Services to lead expert Epic design, build, testing, and troubleshooting for Nordic clients. You will mentor other team members and guide customer engagements to resolution.

Requirements include Epic certification, Epic Dorothy certification/experience, post-secondary education or equivalent, and 5+ years in Epic module work with strong communication and problem‑solving skills. Travel and on-call duties may apply.