Senior Epic EHR Architect & Advisor, Managed Services

Nordic; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Nordic is seeking a Senior Application Advisor - Managed Services in the United States to design, build, test, and troubleshoot Epic EHR configurations for complex client engagements.

You will mentor Managed Services team members, oversee onboarding, and work directly with customer stakeholders including IT and operations leadership. On-call rotations and up to 10% travel are part of the role.

Qualifications

• Active Epic Grand Central certification required.
• 5+ years of experience implementing, training, or supporting Epic modules.
• Post-secondary education or equivalent experience required.
• Knowledge of ITIL processes and change management preferred.
• Demonstrated strong communication and ability to influence stakeholders at all levels.

Responsibilities

• Perform expert-level troubleshooting for Epic applications to ensure integrity, integration, and stability.
• Fulfill system requests by analyzing issues and translating needs into detailed specs; perform build and testing.
• Anticipate impacts of changes to other applications and systems; manage those impacts.
• Oversee onboarding of new team members and orient them to client configurations.

Skills

Excellent communication

Customer service

Independent and collaborative work

Mentorship and coaching

Stakeholder influence

Education

Post-secondary education or equivalent experience

Tools

Epic Grand Central certification

Microsoft Office

Job description

Nordic is seeking a Senior Application Advisor - Managed Services in the United States to design, build, test, and troubleshoot Epic EHR configurations for complex client engagements.

You will mentor Managed Services team members, oversee onboarding, and work directly with customer stakeholders including IT and operations leadership. On-call rotations and up to 10% travel are part of the role.