Senior Epic EHR Advisor, Managed Services

Nordic Global; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Nordic Global is seeking a Cadence Senior Application Advisor - Managed Services to provide expert design, build, testing, and advanced troubleshooting for Epic EHR within Nordic clients. The role includes mentoring team members, guiding customer engagements, and ensuring smooth deployments across complex environments.

The ideal candidate holds an Epic Cadence certification, several Epic certifications, and at least 5 years of Epic experience, with strong communication and leadership abilities.

Qualifications

• Active Epic Cadence certification required.
• Post-secondary education or equivalent experience required.
• Additional Epic Prelude, Grand Central, Referrals, Welcome, or RTE certifications and/or experience preferred with understanding of Epic scheduling functionality, workflows, and integration points.
• 5+ years of experience implementing, training, or supporting Epic modules.
• Demonstrated alignment with Nordic’s core values (maxims).
• Proven problem-solving and technical skills.
• Excellent written and verbal communication skills, with ability to simplify complex concepts for all levels including C-suite.
• Proficiency with Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Ability to work both independently and collaboratively within a team environment.
• Experience with ticketing systems and change management processes.
• Strong customer service track record.
• Knowledge of ITIL processes, and prior management, project management, and system implementation experience preferred.
• Demonstrated sound judgment and escalation practices.

Responsibilities

• Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers.
• Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing.
• Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts.
• Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts.
• Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership.
• Create documentation that enables consistent process execution.
• Identify opportunities to delegate work to support team member growth, with appropriate guidance and oversight.
• Mentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalation.
• Provide timely, constructive feedback that builds confidence and supports continuous improvement.

Skills

Epic Cadence

Epic experience

Communication skills

Mentorship

Problem solving

ITIL knowledge

Ticketing system

Change management

Executive communication

Education

Post-secondary education or equivalent

Tools

Microsoft Office

Job description

Nordic Global is seeking a Cadence Senior Application Advisor - Managed Services to provide expert design, build, testing, and advanced troubleshooting for Epic EHR within Nordic clients. The role includes mentoring team members, guiding customer engagements, and ensuring smooth deployments across complex environments.

The ideal candidate holds an Epic Cadence certification, several Epic certifications, and at least 5 years of Epic experience, with strong communication and leadership abilities.