Senior Epic HB Billing Application Advisor

Nordic; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Nordic is seeking a Hospital Billing Senior Application Advisor to lead expert Epic EHR design, build, and testing for managed services clients. You will mentor team members and oversee customer engagements while ensuring system integrity and seamless implementations.

Must hold Active Epic HB certification with 5+ years of Epic experience; strong communication and ITIL knowledge are essential. Willingness to travel up to 10% and participate in on-call rotations is required.

Qualifications

• Active Epic HB certification required.
• Post-secondary education or equivalent experience required.
• Additional Epic HB Claims and Electronic Remittance, PB, or related certifications preferred.
• 5+ years of experience implementing, training, or supporting Epic modules.
• Strong communication skills; ability to influence stakeholders at all levels including C-suite.
• Proficiency with Microsoft Office applications.
• Experience with ticketing systems and change management processes.
• Knowledge of ITIL processes; project management experience preferred.

Responsibilities

• Troubleshoot and ensure the integrity, integration, and stability of Epic applications for Nordic's clients.
• Fulfill system requests by analyzing issues, building and testing specifications.
• Anticipate impacts of changes across applications and manage related risks.
• Onboard and mentor new team members to the customer support team.
• Explain complex system setups to internal staff and client leadership.
• Create documentation to enable consistent process execution.
• Identify opportunities to delegate work for team growth; provide guidance.
• Provide timely feedback to support continuous improvement.
• Participate in on-call rotations and travel up to 10%.

Skills

Epic HB certification

5+ years Epic experience

Communication skills

Customer service

Problem solving

Time management

Team collaboration

ITIL knowledge

Documentation

Education

Post-secondary education or equivalent experience

Tools

Microsoft Office

Ticketing systems

Change management

Job description

Nordic is seeking a Hospital Billing Senior Application Advisor to lead expert Epic EHR design, build, and testing for managed services clients. You will mentor team members and oversee customer engagements while ensuring system integrity and seamless implementations.

Must hold Active Epic HB certification with 5+ years of Epic experience; strong communication and ITIL knowledge are essential. Willingness to travel up to 10% and participate in on-call rotations is required.