Senior Epic Billing Applications Advisor | On-Call & Travel

USA102 Nordic Consulting Partners, Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Nordic is seeking an expert Epic PB professional to ensure the stability and integration of Epic applications for complex Nordic customers. You will analyze issues, build and test solutions, and anticipate cross-system impacts to minimize disruption.

You will also mentor teammates, create documentation, and support onboarding across client configurations while maintaining exceptional customer service and stakeholder communication at all levels.

Qualifications

• Epic Resolute PB certification required.
• Post-secondary education or equivalent experience required.
• 5+ years implementing, training, or supporting Epic apps, preferably PB.
• Strong billing workflows, charge routing, and revenue cycle knowledge.
• Excellent written and verbal communication; able to influence at all levels.
• Experience with ticketing systems and change management; ITIL knowledge preferred.

Responsibilities

• Provide expert-level troubleshooting to ensure Epic app integrity, integration, and stability for Nordic customers.
• Handle system requests via issue analysis, translate needs into specs, and perform builds and testing.
• Anticipate impacts of changes to other apps and manage those impacts.
• Oversee onboarding of new teammates to the customer support team and client configurations.

Skills

Epic PB experience

Excellent communication

ITIL knowledge

On-call availability

Travel up to 10%

Education

Epic PB certification

Job description

Nordic is seeking an expert Epic PB professional to ensure the stability and integration of Epic applications for complex Nordic customers. You will analyze issues, build and test solutions, and anticipate cross-system impacts to minimize disruption.

You will also mentor teammates, create documentation, and support onboarding across client configurations while maintaining exceptional customer service and stakeholder communication at all levels.