Senior Enterprise Technical Account Leader

Adobe; Texas; On-site; USD 117,000 - 210,000; Full time

Job summary

Adobe seeks a senior Enterprise Technical Account Manager (eTAM) to own solution health and technical operations, advocating for customers with Adobe product and engineering teams. You will drive engagement strategies, advise on adoption, and coordinate across Adobe services, sales, product, and engineering to deliver value.

The role emphasizes executive communication, proactive problem-solving, travel (20–30%), and deep knowledge of Adobe capabilities and products to optimize customer outcomes.

Qualifications

• 10 years of experience building technology roadmaps and enablement plans

Responsibilities

• Deliver technical excellence through early engagement and ongoing solution health monitoring
• Lead capability roadmap sessions with customers to uncover quick and larger engagements
• Identify technical risk by understanding customer use cases and flag potential challenges
• Increase product adoption through measurable engagements that build customer understanding
• Maintain regular communication with internal and external teams, representing customer needs
• Engage with Director and VP-Level executives to translate business needs into technical plans
• Manage all technical challenges and ensure tickets and issues are resolved with urgency
• Work hands-on with cross-functional Adobe teams to provide proactive support and technical strategy
• Promote opportunities through Ultimate Success and alpha/beta programs
• Provide detailed reviews of service disruptions, metrics, and prelaunch planning to leadership
• Serve as the first point of contact for critical technical concerns and coordinate resolutions
• Assess and document customers’ technical environment for ongoing insights
• Proactively recommend how new features fit within customers’ environments
• Participate in customer meetings and quarterly business reviews (on-site and remote)
• Participate in architectural and design discussions to ensure optimal solutions
• Mentor team members and continue developing technical and interpersonal skills

Skills

Executive presence

Presentation skills

Customer relationship management

Strategic thinking

Problem solving

Cross-functional leadership

Communication

Travel readiness

Education

Bachelor’s or advanced degree in computer science, information technology management, business, marketing/communications or related field

Tools

Adobe Analytics

Adobe Audience Manager

AEM

Adobe Campaign

Adobe Journey Optimizer

Adobe Customer Journey Analytics

Adobe Target

Adobe Experience Platform

AEP

Adobe Realtime Customer Data Platform

Job description

Adobe seeks a senior Enterprise Technical Account Manager (eTAM) to own solution health and technical operations, advocating for customers with Adobe product and engineering teams. You will drive engagement strategies, advise on adoption, and coordinate across Adobe services, sales, product, and engineering to deliver value.

The role emphasizes executive communication, proactive problem-solving, travel (20–30%), and deep knowledge of Adobe capabilities and products to optimize customer outcomes.