Senior Enterprise Tech TAM — Strategy & Solution Health

Adobe; Chicago (IL); On-site; USD 129,000 - 187,000; Full time

Job summary

Adobe is seeking an Enterprise Technical Account Manager (eTAM) in Chicago to own customer success through proactive solution health, technical roadmaps, and executive engagement. You will partner with product and engineering to translate business needs into technical plans and advocate for customers across Adobe offerings.

You will lead discovery, manage risks, and drive adoption through hands-on collaboration with cross-functional Adobe teams, while traveling 20-30% to client sites and reviews.

Qualifications

• 10 years of experience building technology roadmaps, enablement plans, and operations models.
• 5+ years in startup-minded or Fortune 500/customer-facing settings.
• Bachelor’s or advanced degree in a relevant field.

Responsibilities

• Deliver consistent technical excellence through early engagement and ongoing solution health monitoring.
• Lead capability roadmap and discovery sessions to uncover quick and larger engagements.
• Identify technical risks and flag challenges proactively.
• Increase product adoption through measurable engagements.
• Maintain regular communication with internal and external teams.
• Present data and insights to customer leadership.
• Engage with executives to translate business needs into technical plans.
• Travel to client locations approximately 20-30%.

Skills

Executive presence

Stakeholder management

Presentation skills

Cross-functional collaboration

Strategic thinking

Problem solving

Travel readiness

Education

Bachelor’s or advanced degree in computer science, information technology management, business, marketing/communications or related field

Tools

Adobe Analytics

Adobe Audience Manager

AEM

Adobe Campaign

Adobe Journey Optimizer

Adobe Customer Journey Analytics

Adobe Target

Adobe Experience Platform

Adobe Real-time CDP

Job description

Adobe is seeking an Enterprise Technical Account Manager (eTAM) in Chicago to own customer success through proactive solution health, technical roadmaps, and executive engagement. You will partner with product and engineering to translate business needs into technical plans and advocate for customers across Adobe offerings.

You will lead discovery, manage risks, and drive adoption through hands-on collaboration with cross-functional Adobe teams, while traveling 20-30% to client sites and reviews.