Senior Enterprise Tech & Customer Success Lead

Adobe Inc.

Chicago (IL)

On-site

USD 129,000 - 187,000

Full time

14 days+

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Job summary

Adobe's Enterprise Technical Account Manager (eTAM) in Illinois is a senior, customer-focused role ensuring solution health and technical operational excellence. You will drive engagement strategy, advocate for customers with Adobe product teams, and influence cross-functional teams to deliver value and timely resolutions.

Expect to lead discovery sessions, manage escalations, and coordinate with executives to translate business needs into actionable technical plans.

Qualifications

10 years building technology roadmaps, enablement plans and support/operations models.
5+ years in startup-minded, Fortune 500 or direct customer-facing consulting roles.
Bachelor's or advanced degree in computer science, information technology management, business, marketing/communications or related field.
Track record of leading critical customer conversations and delivering value.

Responsibilities

Deliver consistent technical excellence through early engagement and ongoing solution health monitoring.
Lead capability roadmap and discovery sessions to uncover quick and larger engagements that increase adoption and product use.
Identify technical risk by understanding customer use cases and flag potential challenges proactively.
Increase product adoption through measurable engagements that build customer understanding.
Maintain regular communication with internal and external teams, representing customer needs.