Senior Enterprise Solutions TAM - Customer Health

Adobe; Austin (TX); On-site; USD 117,000 - 210,000; Full time

Job summary

Adobe is seeking an Enterprise Technical Account Manager (eTAM) to own solution health and technical excellence for top customers. You will partner with product and engineering to drive adoption, reduce risk, and deliver measurable value across complex Adobe ecosystems.

You will lead strategic engagements, guide capability roadmaps, and present data-driven outcomes to executive sponsors, while collaborating with cross-functional teams to ensure customer success.

Qualifications

• 10+ years building technology roadmaps, enablement plans, and operations models.
• 5+ years in startup-minded environments, Fortune 500 settings, or direct client consulting.
• Proven experience guiding executive conversations and building value.
• Deep understanding of Adobe product ecosystems and integration patterns.

Responsibilities

• Deliver consistent technical excellence and ongoing solution health monitoring.
• Lead capability roadmaps and discovery sessions to uncover quick and large engagements.
• Identify technical risk and flag challenges proactively.
• Increase product adoption through measurable, value-driven engagements.
• Represent customer needs across internal teams and executives.
• Coordinate with Adobe directors to translate business needs into technical plans.
• Manage technical challenges and ensure timely resolution of tickets and issues.
• Engage cross-functional Adobe teams to deliver proactive support and strategy.
• Promote opportunities in Ultimate Success and alpha/beta programs.

Skills

Technology roadmaps

Enablement plans

Customer-facing

Executive presence

Stakeholder management

Risk assessment

Education

Bachelor’s degree or higher

Job description

Adobe is seeking an Enterprise Technical Account Manager (eTAM) to own solution health and technical excellence for top customers. You will partner with product and engineering to drive adoption, reduce risk, and deliver measurable value across complex Adobe ecosystems.

You will lead strategic engagements, guide capability roadmaps, and present data-driven outcomes to executive sponsors, while collaborating with cross-functional teams to ensure customer success.