Director of Technical Account Strategy

Adobe

New York (NY)

On-site

USD 176,000 - 254,000

Full time

5 days ago

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Job summary

Adobe seeks a Technical Account Director to act as the technical executive contact for our largest customers. You will drive value by supporting strategic technical strategies and mitigating risks across complex, multi-solution engagements.

You will lead a matrixed services team, coordinate with partners, and foster strong relationships with customer executives to align on outcomes and drive adoption of Adobe’s Digital Experience solutions.

Qualifications

10–15 years proven experience in a senior consultative, customer support or related role in marketing technology.
Bachelor's degree or equivalent experience required.
Strong customer-facing skills and executive presence, with excellent presentation abilities.

Responsibilities

Lead Ultimate Success engagements as the technical executive point of contact throughout the solution usage lifecycle.
Provide strategic mentorship and support the technical strategy with Adobe Solutions to drive value.
Assess and mitigate strategic customer technical risks and opportunities; ensure clear communication with customers.
Drive alignment and reporting on engagement status and outcomes with internal and external exec teams.
Lead a matrixed services team across multiple project teams and develop relationships with customer partners.