Senior Enterprise Tech Account Manager

Adobe; Illinois; On-site; USD 141,000 - 254,000; Full time

Job summary

Adobe is seeking an Enterprise Technical Account Manager (eTAM) to own technical health and enablement for strategic customers. You will guide solution adoption, orchestrate cross-functional teams, and advocate for the customer with Adobe product and engineering.

Travel ~20-30% to client sites and quarterly business reviews are expected. You will engage executives, translate business needs into technical plans, and lead discovery sessions to uncover high-impact opportunities that accelerate

Qualifications

• 10 years building technology roadmaps, enablement plans and operations models in consulting or industry
• 5 years in startup-minded, Fortune 500, or direct customer-facing consulting
• Bachelor’s or advanced degree in CS, IT management, business, marketing/communications or related field
• Track record leading critical customer conversations to build value and positive sentiment
• Experience delivering a technical health and enablement plan and articulating wins

Responsibilities

• Deliver consistent technical excellence through early engagement and ongoing solution health monitoring
• Lead capability roadmap and discovery sessions to uncover quick and large engagements
• Identify technical risk by understanding customer use cases and flag challenges early
• Increase product adoption through measurable engagements and value accelerators
• Maintain regular communication with internal and external teams to represent customer needs
• Engage with executives to translate business needs into technical and operational plans

Skills

Customer relationship management

Executive presence

Problem solving

Technical leadership

Presentation skills

Education

Bachelor’s or advanced degree

Tools

Adobe Analytics

Adobe Experience Platform

Adobe Experience Manager

Adobe Target

Job description

Adobe is seeking an Enterprise Technical Account Manager (eTAM) to own technical health and enablement for strategic customers. You will guide solution adoption, orchestrate cross-functional teams, and advocate for the customer with Adobe product and engineering.

Travel ~20-30% to client sites and quarterly business reviews are expected. You will engage executives, translate business needs into technical plans, and lead discovery sessions to uncover high-impact opportunities that accelerate