Remote Enterprise TAM: Strategic Tech Partner

Hightouch; New York (NY); Remote; USD 160,000 - 250,000; Full time

Benefits offered by this job

Equity compensation

Job summary

Hightouch is seeking a Technical Account Manager to serve as a strategic technical partner for Enterprise customers, guiding their CDP and martech strategies and shaping the consumption story to drive renewals and expansions.

You will own the technical point of view for each account, collaborating across Sales, Support, Product, and Engineering to translate complex requirements into practical solutions while continuously improving the platform.

Qualifications

• 5-10 years of client-facing / technology-focused experience.
• Proven ability to manage technical projects with empathy.
• Excellent project management and communication skills.
• Strong troubleshooting and quick learning of new technologies (SQL, APIs).

Responsibilities

• Retain and expand our largest Enterprise customers.
• Collaborate with Sales to grow adoption within large organizations.
• Ensure customers see full value in Hightouch products and advise on best practices.
• Provide proactive technical guidance across all products.
• Coordinate with Support, Product, Engineering on escalations.
• Surface use cases to Engineering to push product improvements.

Skills

SQL

APIs

Databases

Reporting tools

Customer facing

Job description

Hightouch is seeking a Technical Account Manager to serve as a strategic technical partner for Enterprise customers, guiding their CDP and martech strategies and shaping the consumption story to drive renewals and expansions.

You will own the technical point of view for each account, collaborating across Sales, Support, Product, and Engineering to translate complex requirements into practical solutions while continuously improving the platform.