Senior Enterprise Support Manager: Lead Critical AWS Apps

Amazon Inc.; Tempe (AZ); On-site; USD 201,000 - 272,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Inc. in Tempe, AZ is seeking an Enterprise Support Manager to lead a team of Technical Account Managers, guiding operations of mission-critical applications and aligning with sales to launch and sustain AWS workloads.

This role emphasizes customer advocacy, cross-functional leadership, and continuous improvement of the AWS customer experience, with a strong focus on delivering reliable, secure cloud solutions at scale.

Qualifications

• Experience leading teams that support enterprise software customers.
• Proven ability to engage with senior executives and stakeholders.
• Strong background in cloud computing and AWS services.

Responsibilities

• Lead a team of Technical Account Managers to plan and oversee operations of critical applications.
• Collaborate with sales leadership to ensure successful launch and ongoing operations of AWS workloads.

Skills

Customer engagement

Leadership & people mgmt

Enterprise software experience

Cloud/AWS familiarity

Team leadership

Education

Bachelor's degree or above in computer science, engineering, mathematics or equivalent

Job description

Amazon Inc. in Tempe, AZ is seeking an Enterprise Support Manager to lead a team of Technical Account Managers, guiding operations of mission-critical applications and aligning with sales to launch and sustain AWS workloads.

This role emphasizes customer advocacy, cross-functional leadership, and continuous improvement of the AWS customer experience, with a strong focus on delivering reliable, secure cloud solutions at scale.