Senior Enterprise Support Leader

Amazon Web Services (AWS); Boston (MA); On-site; USD 201,000 - 272,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. in Boston is seeking an Enterprise Support Manager to lead a team of Technical Account Managers responsible for planning and overseeing operations of business-critical applications on the AWS platform.

You will work with sales leadership to ensure successful launches of large workloads, represent the voice of the customer inside AWS, and help foster an inclusive, growth-oriented culture across the team.

Qualifications

• 15+ years of management experience.
• 8+ years of technical team management experience.
• Experience in direct customer engagement, with a focus on support to senior executives (VP and C-level).
• Experience working with enterprise software companies.
• Bachelor's degree or above in computer science, engineering, mathematics or equivalent.

Responsibilities

• Lead a team of Technical Account Managers who are the primary operational point of contact for customers.
• Plan, review, and oversee ongoing operations of business-critical applications and large AWS workloads.
• Collaborate with sales leadership to plan and ensure successful launches and operations.
• Act as the voice of the customer within AWS and drive prioritization of business needs.

Skills

Leadership

Customer engagement

People management

Strategic planning

Communication

Education

Bachelor's degree or above in computer science, engineering, mathematics or equivalent

Job description

Amazon Web Services, Inc. in Boston is seeking an Enterprise Support Manager to lead a team of Technical Account Managers responsible for planning and overseeing operations of business-critical applications on the AWS platform.

You will work with sales leadership to ensure successful launches of large workloads, represent the voice of the customer inside AWS, and help foster an inclusive, growth-oriented culture across the team.