Enterprise Support Manager - Lead Global Tech Accounts

Amazon Web Services (AWS); New York (NY); On-site; USD 221,000 - 299,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Parental leave

Job summary

Amazon Web Services, Inc. is seeking an Enterprise Support Manager in the United States to lead a team of Technical Account Managers who serve as the primary contact for customers.

You’ll plan and oversee operations of business-critical applications, partner with sales leadership to ensure successful launches, and drive ongoing improvements in customer experience across multiple large-scale workloads. The role emphasizes leadership, cross-functional collaboration, and delivering top-tier support

Qualifications

• Experience in direct customer engagement with senior executives (VP/C-level).
• Bachelor's degree in CS/Engineering/Math/IT or equivalent.
• Experience working with enterprise software companies.
• Experience leading and managing teams in customer service or customer-facing roles.
• 15+ years of management experience.
• 8+ years of technical team management experience.

Responsibilities

• Lead a team of Technical Account Managers to plan, review, and oversee operations of business-critical applications.
• Collaborate with sales leadership to plan and ensure successful launch and operation of AWS workloads.
• Conduct operations reviews and drive continuous improvements in the customer experience.

Skills

Customer engagement

Leadership

Team management

Senior exec liaison

Problem solving

Education

Bachelor's degree or higher in CS/Engineering/Math/IT

Tools

AWS Services

Job description

Amazon Web Services, Inc. is seeking an Enterprise Support Manager in the United States to lead a team of Technical Account Managers who serve as the primary contact for customers.

You’ll plan and oversee operations of business-critical applications, partner with sales leadership to ensure successful launches, and drive ongoing improvements in customer experience across multiple large-scale workloads. The role emphasizes leadership, cross-functional collaboration, and delivering top-tier support