Global Enterprise Support Manager — Lead Technical Accounts

Amazon Web Services (AWS); Austin (TX); On-site; USD 201,000 - 272,000; Full time

Benefits offered by this job

Health insurance (medical/dental/vison

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead a team of Technical Account Managers responsible for ongoing operations of business-critical applications.

You will partner with sales to plan and ensure successful launches of AWS’s largest workloads and act as the voice of the customer to drive prioritization of business needs. You will operate in a diverse environment, mentoring teams and aligning with AWS leadership.

Qualifications

• 15+ years of management experience in customer-facing roles.
• 8+ years of technical team management experience.
• Experience with enterprise software companies.

Responsibilities

• Lead a team of Technical Account Managers who serve as the primary operational point of contact for customers.
• Collaborate with sales leadership to plan and launch large AWS workloads.
• Conduct operations reviews and drive improvements in the customer AWS experience.
• Be the voice of the customer to escalate problems and prioritize business needs.

Skills

Executive leadership

Customer engagement

People management

Lead enterprise software teams

Senior stakeholder management

Management experience 15+ years

Technical team management 8+ years

Education

Bachelor’s degree or above in CS/Engineering/Math

Job description

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead a team of Technical Account Managers responsible for ongoing operations of business-critical applications.

You will partner with sales to plan and ensure successful launches of AWS’s largest workloads and act as the voice of the customer to drive prioritization of business needs. You will operate in a diverse environment, mentoring teams and aligning with AWS leadership.