Senior Enterprise Support Lead - Strategic Accounts

Amazon Inc.; San Francisco (CA); On-site; USD 231,000 - 313,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Restricted stock units (RSUs)

Job summary

Amazon Web Services, Inc. seeks an Senior Enterprise Support Manager to lead cross-functional teams and manage major Enterprise accounts. You will conduct executive-level technical conversations, drive operational reviews, and align AWS offerings with customer architectures to ensure success.

Ideal candidates have strong leadership, deep cloud experience, and a track record of managing full-stack implementations and complex support escalations for strategic customers.

Qualifications

• Bachelor's degree required.
• Experience in people management required.
• Master's degree preferred.

Responsibilities

• Manages assigned Enterprise accounts and oversees support cases.
• Completes analysis and presents periodic reviews of operational performance to customers.
• Provides detailed reviews of service disruptions and pre-launch planning.
• Advocates for customer features and requirements within AWS.
• Participates in customer meetings onsite or by phone.
• Coordinates with AWS engineers to resolve issues promptly.

Skills

People management

Education

Bachelor's degree

Master's degree

Job description

Amazon Web Services, Inc. seeks an Senior Enterprise Support Manager to lead cross-functional teams and manage major Enterprise accounts. You will conduct executive-level technical conversations, drive operational reviews, and align AWS offerings with customer architectures to ensure success.

Ideal candidates have strong leadership, deep cloud experience, and a track record of managing full-stack implementations and complex support escalations for strategic customers.