Senior Enterprise Support Manager – Cloud Operations Leader

Amazon Inc.; San Francisco (CA); On-site; USD 231,000 - 313,000; Full time

Benefits offered by this job

Sign-on payments + RSUs

Health insurance

401(k) matching

Parental leave

Job summary

Amazon Web Services, Inc. in San Francisco seeks a Sr. Manager Enterprise Support to lead a team of Technical Account Managers, guiding customer engagements and ensuring successful operations of critical applications.

This role partners with sales and other AWS units to launch large workloads, elevate customer issues, and act as the voice of the customer inside AWS, driving business priorities.

Qualifications

• Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
• Experience working with enterprise software companies
• Experience demonstrating leadership and people management in Customer Service or customer facing roles
• 15+ years of management experience
• 8+ years of technical team management experience

Responsibilities

• As Enterprise Support Manager, you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer, helping to plan, review, and oversee ongoing operations of business critical applications.
• You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS’s largest application workloads.
• You will lead operations reviews, both internally and with your customers, while constantly seeking ways to improve your customer’s AWS experience.
• In this role, you will also act as the voice of the customer within AWS to elevate problems and to drive prioritization of business needs for our customers

Skills

Customer leadership

Team management

Enterprise support

Executive communication

Cloud expertise

People management

Education

Bachelor's degree or higher

Job description

Amazon Web Services, Inc. in San Francisco seeks a Sr. Manager Enterprise Support to lead a team of Technical Account Managers, guiding customer engagements and ensuring successful operations of critical applications.

This role partners with sales and other AWS units to launch large workloads, elevate customer issues, and act as the voice of the customer inside AWS, driving business priorities.