Senior Enterprise Support Leader for Global AWS Workloads

Amazon Web Services (AWS); Tempe (AZ); On-site; USD 201,000 - 272,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Web Services, Inc. in Tempe, AZ is seeking an Enterprise Support Manager to lead a team of Technical Account Managers and oversee delivery of mission-critical AWS workloads for strategic customers.

You will partner with sales leadership, drive operational reviews, and champion the voice of the customer to shape prioritization and improve the AWS experience across large enterprise accounts. This role emphasizes deep leadership, cross-functional collaboration, and hands-on cloud operations.

Qualifications

• Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
• Bachelor's degree or above in computer science, engineering, mathematics or equivalent, or Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
• Experience working with enterprise software companies
• Experience demonstrating leadership and people management in Customer Service or customer facing roles
• 15+ years of management experience
• 8+ years of technical team management experience
• Experience driving improvement programs in the operations, engineering and support fields
• Experience as a technical account nanager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role
• Experience in AWS services

Responsibilities

• Lead a team of Technical Account Managers who are the primary operational point of contact for your customer, helping to plan, review, and oversee ongoing operations of business critical applications
• Work closely with sales leadership to plan and ensure successful launch and operations of AWS’s largest application workloads
• Lead operations reviews, both internally and with your customers, while constantly seeking ways to improve your customer’s AWS experience
• Act as the voice of the customer within AWS to escort problems and to drive prioritization of business needs for our customers

Skills

Executive engagement

Team leadership

Enterprise software

Customer service

Management experience

AWS familiarity

Education

Bachelor's degree or above in computer science, engineering, mathematics or equivalent

Tools

AWS services

Job description

Amazon Web Services, Inc. in Tempe, AZ is seeking an Enterprise Support Manager to lead a team of Technical Account Managers and oversee delivery of mission-critical AWS workloads for strategic customers.

You will partner with sales leadership, drive operational reviews, and champion the voice of the customer to shape prioritization and improve the AWS experience across large enterprise accounts. This role emphasizes deep leadership, cross-functional collaboration, and hands-on cloud operations.