Senior Enterprise Support Manager - Lead TAMs

Amazon Inc.

Denver (CO)

On-site

USD 201,000 - 272,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Denver is seeking an Enterprise Support Manager to lead a team of Technical Account Managers overseeing critical AWS workloads. You will partner with sales and engineering to ensure successful launches and ongoing operations for large-scale cloud applications.

This role requires 15+ years of management experience, strong leadership, and a proven track record in enterprise support. Our benefits include health, 401(k), paid time off, and parental leave.

Qualifications

Experience engaging with senior executives (VP and C-level) in a customer-facing capacity.
Proven leadership and people management in customer service or customer-facing roles.
Experience working with enterprise software companies.
Experience driving improvement programs in operations, engineering or support fields.

Responsibilities

Lead a team of Technical Account Managers to plan and oversee operations of business-critical applications.
Collaborate with sales leadership to plan launches and ongoing operations for AWS workloads.
Advocate for the customer within AWS to drive prioritization of business needs.

Skills

Direct customer engagement

Leadership & people management

Executive stakeholder communication

Enterprise software experience

Education

Bachelor's degree or higher in CS/Engineering/Analytics/Math

Tools

AWS services

Job description

This role requires 15+ years of management experience, strong leadership, and a proven track record in enterprise support. Our benefits include health, 401(k), paid time off, and parental leave.

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