Senior Enterprise Support Leader, TAM Manager

Amazon Web Services (AWS)

Denver (CO)

On-site

USD 201,000 - 313,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Job summary

Amazon Web Services, Inc. in Denver, CO is seeking an Enterprise Support Manager to lead a team of Technical Account Managers responsible for planning, reviewing, and overseeing operations of business-critical applications.

You will partner with sales leadership to launch and sustain large-scale AWS workloads and advocate for the customer within AWS. You will drive operations reviews, mentor managers, and shape the voice of the customer to prioritize business needs while maintaining a focus on

Qualifications

Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
Experience working with enterprise software companies
Experience demonstrating leadership and people management in Customer Service or customer facing roles
15+ years of management experience
8+ years of technical team management experience

Responsibilities

Lead a team of Technical Account Managers who are the primary operational point of contact for your customer
Help plan, review, and oversee ongoing operations of business critical applications
Collaborate with sales leadership to plan and ensure successful launch and operations of AWS’s largest application workloads
Lead operations reviews, both internally and with customers, to improve customer experience
Act as the voice of the customer within AWS to advocate for priorities and needs