Cloud Enterprise Support Manager — Exec Engagement
Amazon
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Benefits offered by this job
Job summary
Amazon seeks an Enterprise Support Manager within AWS, leading a team of Technical Account Managers to resolve complex issues, engage senior executives, and shape cloud deployment strategies. You will drive cross-team collaboration with AWS engineers and leadership to ensure operational resilience and customer satisfaction.
The role involves strategic architecture discussions, defining IT/business processes for cloud adoption, and contributing to the product roadmap while traveling up to 25% as
Qualifications
- 4+ years of technical team management experience.
- 5+ years of direct customer engagement, incl. senior executives.
- Experience in technical team management and enterprise software.
- Bachelor’s degree in Information Science / IT / CS / Engineering, or related field.
- 5+ years of managing technical teams.
Responsibilities
- Champion and advocate for customers within AWS, their voice.
- Develop and lead a team of Technical Account Managers solving issues with AWS engineers.
- Engage in deep architectural discussions for cloud deployment and resilience.
- Help customers define IT and business processes for cloud deployments.
- Engage with Directors and C-Level executives to translate needs into plans.
- Work with AWS leadership to influence product roadmap.
- Drive proactive risk mitigation with runbooks and incident response.
- Provide reviews of service disruptions, metrics, and pre-launch planning.
Skills
Education
Job description
Amazon seeks an Enterprise Support Manager within AWS, leading a team of Technical Account Managers to resolve complex issues, engage senior executives, and shape cloud deployment strategies. You will drive cross-team collaboration with AWS engineers and leadership to ensure operational resilience and customer satisfaction.
The role involves strategic architecture discussions, defining IT/business processes for cloud adoption, and contributing to the product roadmap while traveling up to 25% as
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